Term and Conditions

Welcome to Solar Lights Store! These Terms and Conditions govern your use of our website shinelightshop.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to individuals aged 18+ who can form legally binding contracts. We reserve the right to refuse service to anyone at our discretion.

1.2 Intellectual Property

All content on this site, including text, graphics, logos, and product designs, is the property of Solar Lights Store and protected by intellectual property laws. Unauthorized use is prohibited.

1.3 User Responsibilities

You agree to:

• Provide accurate account information
• Not use our site for illegal purposes
• Not attempt to gain unauthorized access to our systems
• Not interfere with site functionality

2. Products and Services

2.1 Product Descriptions

We specialize in eco-friendly solar lighting products including:

• Solar garden lights, path lights, and fence lights
• LED Christmas lights and motion sensor lights
• Outdoor wall lights and hanging lanterns
• Specialty shed and pond lighting solutions

We make every effort to display products accurately, but colors may vary slightly due to monitor differences.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue products without notice.

2.3 Non-Returnable Items

For safety reasons, we cannot accept returns for:

• Pond supplies (due to contamination risks)
• Opened or installed lighting products
• Custom or special order items

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive an order confirmation email with details.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your payment information.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or errors. If an error is discovered, we will contact you before processing your order.

4. Shipping and Delivery

4.1 Shipping Options

Note: Delivery times are estimates and may vary based on destination and customs processing.

4.2 Shipping Areas

We ship worldwide except to certain Asian countries and remote regions. International customers are responsible for any customs fees or import duties.

4.3 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact us at [email protected] with your order number.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for unused items in original packaging with all accessories. A copy of your order confirmation is required.

5.2 Return Process

1. Contact our customer service within 15 days to request a Return Authorization
2. Ship the item securely with the provided RMA number clearly marked
3. We’ll process your refund within 5-7 business days of receipt

5.3 Refund Details

Refunds will be issued to your original payment method, minus any original shipping costs (unless the return is due to our error). International customers are responsible for return shipping costs.

5.4 Damaged or Defective Items

Contact us immediately with photos of the damaged item and packaging. We’ll arrange a replacement or refund at no additional cost.

6. Warranties and Liability

6.1 Product Warranties

All products come with a manufacturer’s warranty against defects. Please refer to individual product documentation for specific warranty terms.

6.2 Limitation of Liability

Solar Lights Store shall not be liable for any indirect, incidental, or consequential damages arising from product use or inability to use our website.

6.3 Force Majeure

We are not responsible for delays or failures in performance resulting from events beyond our reasonable control (natural disasters, strikes, etc.).

7. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use constitutes acceptance of the modified terms.

9. Governing Law

These terms shall be governed by the laws of the State of California, USA. Any disputes shall be resolved in the courts of Los Angeles County.

10. Contact Information

Solar Lights Store
3334 Williams Avenue
Los Angeles, US 90017
Email: [email protected]
Customer Service Hours: Monday-Friday, 9am-5pm PST

Last updated: [Insert Date]