Shipping Policy

At Solar Lights Store, we’re committed to making your experience with our eco-friendly lighting products as bright and seamless as possible. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

International Shipping

For international customers:

• All packages are marked with the appropriate customs declarations
• Customers are responsible for any applicable customs fees or import duties
• We cannot guarantee delivery times for international shipments

Returns & Exchanges

We stand behind our solar lighting products and want you to be completely satisfied. If you need to return or exchange an item, please follow these simple steps:

Return Policy Overview

• Returns accepted within 15 days of delivery
• Items must be unused and in original condition with all packaging
• A copy of your order confirmation or receipt is required

How to Return an Item

Step 1: Contact Our Customer Service

Email [email protected] within 15 days of receiving your order with:

• Your order number
• Product(s) you wish to return
• Reason for return
• Whether you prefer a refund or exchange

Sample Email Template:

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

• A Return Merchandise Authorization (RMA) number
• Return shipping instructions
• The return address for your package

Step 3: Ship Your Return

• Package the item securely in its original packaging with all accessories
• Clearly mark the RMA number on the outside of the package
• Ship to the provided address using a trackable method

Return Shipping Costs

• For defective or incorrect items: We provide a prepaid return label
• For other returns: Customer is responsible for return shipping costs

Refund Process

Once we receive and inspect your returned item:

• Timing: Processed within 5-7 business days of receipt
• Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Amount: Full item price minus any original shipping costs (unless return is due to our error)

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

• We’ll ship your replacement once we receive your return
• If exchanging for a higher-value item: You’ll be charged the difference
• If exchanging for a lower-value item: We’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us immediately at [email protected]
• Include photos of the damaged item and packaging
• We’ll arrange for a replacement or refund at no additional cost

International Returns

For customers outside the United States:

• Return shipping costs are the customer’s responsibility
• Customs fees and import duties are non-refundable
• Mark package as “Returned Goods” to avoid additional charges

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns.

Contact us at:
Email: [email protected]
Hours: Monday-Friday, 9am-5pm PST

Solar Lights Store
3334 Williams Avenue, Los Angeles, US 90017