FAQ

What types of solar lights do you offer?

We specialize in a wide range of solar-powered outdoor lighting solutions including garden lights, security lights, decorative fairy lights, pathway illumination, and specialized lighting for ponds and sheds. Our collection features both functional and decorative options to enhance any outdoor space sustainably.

How do solar lights work?

Our solar lights contain photovoltaic panels that convert sunlight into electricity during the day. This energy charges built-in batteries, which then power LED bulbs automatically at night. Most models include light sensors for automatic operation and require no wiring or electricity costs.

Are your solar lights waterproof?

Yes, all our outdoor solar lights are designed to withstand various weather conditions. Products are either waterproof or water-resistant (depending on design) making them suitable for year-round use in gardens, pathways, and other outdoor areas.

Where do you ship to?

We offer efficient global delivery to most countries worldwide (excluding certain Asian and remote regions). Our warehouse is located in Los Angeles, California, and we partner with trusted carriers like DHL, FedEx, and EMS for reliable international shipping.

What are my shipping options?

We provide two convenient shipping methods:
Standard Shipping ($12.95): Faster delivery via DHL/FedEx (10-15 business days after dispatch)
Free Economy Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
All orders are processed within 1-2 business days.

How can I track my order?

For Standard Shipping, you’ll receive full tracking information. Free Economy Shipping includes basic tracking. You’ll receive email updates about your order’s journey to your doorstep. For any shipping inquiries, contact us at [email protected].

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are processed through encrypted channels to ensure your payment information remains protected.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. For added security, you may choose PayPal checkout which keeps your financial information private.

What is your return policy?

We offer a 15-day return policy from the date of receipt. If you’re not completely satisfied with your solar lights, please contact our customer service at [email protected] for return authorization. Items must be in original condition with all packaging.

Do your products come with a warranty?

Most of our solar lights include manufacturer warranties against defects. Warranty periods vary by product (typically 1-2 years). Please check individual product pages for specific warranty information or contact our support team.

How do I install solar lights?

Installation is typically simple and tool-free! Most of our solar lights just need to be placed in a sunny location. For wall-mounted or post lights, basic mounting hardware is included with step-by-step instructions. For specific installation questions, our support team is happy to help.

Why aren’t my solar lights working properly?

Common issues often involve:
1. Insufficient sunlight exposure (ensure panels get 6-8 hours of direct sun)
2. Protective film not removed from solar panel
3. Battery needs charging (may require 1-2 full sun cycles initially)
4. Switch not turned to “ON” position
If problems persist, contact our support team for troubleshooting assistance.